Store Information

Store Name

Nurieya

Artist Name

Kosho Tamura

Address

Postal Code 930-0865

36-1 Kugo, Toyama-city Toyama, JAPAN

Website address

https://www.nurieya.jp/

Contact

TEL: +81 90-8266-3578

e-mail: info@nurieya.jp

Business hours

10:00 - 16:00 Japan time (Mon. - Fri.)

Closed on Saturdays, Sundays, and national holidays

We will reply to e-mails and inquiries within 24 hours.

Orders from the website are accepted 24 hours a day.

About Receipts

We do not usually include a receipt or anything that shows the price. If you would like a receipt, please request one when you place your order.

Defective product

In principle, we do not accept exchanges or returns of products. However, we will accept exchanges or returns only if the product is damaged or if there is a problem with the delivered product.

Shipping Method

We will ship via EMS.

Shipping is a flat rate of $60 worldwide.

About Delivery

Delivery is usually within around 4 weeks after the order, depending on our workload.

Return Deadline

Returnable items (items deemed defective) must be returned within 7 days. We do not accept returns of non-returnable items, non-exchangeable items, or items that have been in our possession for more than 7 days.

Cancellation Refund

If you wish to cancel your order, please contact us within one week by e-mail or phone.

Return postage

We apologize for the inconvenience, but you will be responsible for the return shipping costs. However, we will pay for defective products.

Payment Methods

credit card payment

We accept VISA, MASTER, and AMEX credit cards.

The amount will be automatically debited from your designated account in accordance with the terms and conditions of each credit card company.

Credit card payment is processed by Stripe. Credit card information entered on the payment page will be stored by the credit card payment agency.

We do not send a credit card transaction receipt. Please check the statement sent from your credit card company.

Gift Wrapping

Gift wrapping is free of charge.

Please indicate in the request form after placing your order that you would like to have it wrapped.